Thank you for shopping at NUTRISHOP® 🇮🇳
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through online on Nutrishop.in. Under this policy:
Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Nutrishop.in does not accept cancellation requests for opened box or seal is broken. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 8 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 8 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by nutrishop.in, it will take 5-7 working days for the refund to be processed to you.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: sales@nutrishop.in
By phone number: +91 11 45537333
We will reimburse You no later than 5-7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Return Policy
We offer refund / exchange within first 5-7 working days from the date of your purchase. If 8 working days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further.
If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Shipping Policy
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.
Security & Payment Policy
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Is it safe to use my credit/debit card on Nutrishop.in?
Indiasupplement.com has partnered with payment gateway providers that securely process your payment and have a high level of security measures implemented in their systems.
Does Indiasupplement.com store my credit or debit card information?
Please note that Indiasupplement.com does not store, process or have any access to your card details. It may be saved with our payment gateway partners based upon your consent given to them.
What is a Payment Gateway?
Payment Gateways are online payment processors who accept and validate Internet payments from the end customers in real-time. They provide a secure link between our website, various issuing institutions, acquiring Banks and the payment gateway providers.
What are the payment methods that we accept?
We accept Debit Cards, Credit Card, Netbanking, UPI, Payment Wallets. Card Network- Visa, MasterCard, AMEX, Rupay for online payments other than pay on delivery option.
What security measures do our partner payment gateways provide for processing digital payments?
We use India’s most popular and trusted payment gateways. They are PCI compliance and ISO certified. About PCI compliance: The Payment Card Industry Data Security Standard is a set of security standards designed to ensure that ALL companies that accept, process, store, or transmit credit card information maintain a secure environment. PCI audit rules are governed by the council which is run by VISA & Master Card.
What payment gateways has NUTRISHOP® 🇮🇳partnered with?
NUTRISHOP® 🇮🇳 currently uses PayTM as the payment gateway partners. For more details on their contact details, privacy policy, security details or terms and conditions, we suggest directly going through their website.
Privacy Policy
Indiasupplement.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy
Contact Us
Couldn’t find the information you need? Please Contact Us
Need Help ?
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
NUTRISHOP® 🇮🇳
CHK Retails Private Limited,
WP 482, First Floor, Wazirpur, Ashok Vihar,
Delhi 110052, (India) Contact: +91 11 45537333
Email : sales@nutrishop.in